top of page

​

Privacy Policy

​

Last Updated: 06/12/2025

​

1. Welcome to Lumi Candles ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and share your data when you visit or make a purchase from lumicandles.com.au (the "Site").

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

​

2. What Personal Information We Collect When you visit the Site, we collect certain information about your device and your interaction with the Site. If you make a purchase, we collect certain personal information from you.

  • Device Information: Examples include your web browser version, IP address, time zone, and how you interact with the Site (cookies). This is collected automatically to help the Site load properly and for analytics.

  • Order Information: Examples include your name, billing address, shipping address, payment information (credit card numbers, PayPal details), email address, and phone number. We collect this to fulfill your contract (sending you your candles!).

  • Customer Support Information: Any information you choose to share with us when you contact us for support.

​

3. How We Collect Information

  • Directly from you: When you place an order, subscribe to our newsletter, or contact us.

  • Automatically: Through cookies, log files, and pixels when you browse our site. Our store is hosted on Wix, which uses cookies to ensure the shopping cart works correctly.

​

4. How We Use Your Personal Information - We use your Order Information to:

  • Process and fulfill your order (including processing payments and arranging for shipping).

  • Communicate with you (order confirmations, shipping updates).

  • Screen for potential risk or fraud.

  • Provide you with information or advertising relating to our products (only if you have opted in to our newsletter).

​

5. Sharing Your Personal Information We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Wix: We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.

  • Payment Gateways: We use secure payment providers (e.g., Stripe, PayPal, Afterpay) to process payments. We do not store your full credit card details.

  • Shipping Partners: We share your name and address with Australia Post (or our selected courier) solely for the purpose of delivering your order.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, or to protect our rights.

​

6. Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

​

7. Your Rights If you are a resident of Australia, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

​

8. Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

​

9. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@lumicandles.com.au

bottom of page